Frequently Asked Questions

1. What are the products from Coffee&Peppers intended for?

All items sold by Coffee&Peppers are strictly for laboratory research use only. They are not for human or animal consumption, not for therapeutic use, and not cleared for incorporation into food, cosmetics, medical devices, or drugs. By purchasing, you confirm you are a qualified professional or organization capable of safely and lawfully handling these materials.

2. Are your products regulated or approved by the FDA?

No. Products offered by Coffee&Peppers have not been reviewed or approved by the U.S. Food and Drug Administration (FDA). They are not meant to diagnose, cure, treat, or prevent any disease, and they must not be represented or marketed as such.

3. Can your products be used for self-experimentation or personal supplementation?

No. Under no circumstances should Coffee&Peppers products be used for self-administration, supplementation, or any form of consumption. They are strictly for controlled research and development purposes in professional environments.

4. Do I need specific credentials to purchase from Coffee&Peppers?

Yes. When placing an order, you are confirming that you:

  • Are 18 years or older, and

  • Either a licensed researcher, a laboratory/institution engaged in scientific research, or an individual with verifiable qualifications using the materials only for research.

Coffee&Peppers reserves the right to request documentation of credentials and may refuse or cancel orders at its discretion.

5. What forms of payment do you accept?

We accept major credit cards and secure online payments processed through trusted third-party providers. For customer safety, Coffee&Peppers does not store or directly process credit card information.

6. How long does it take to receive my order?

Orders are typically processed within 3-5 business days. Delivery time varies depending on the carrier and shipping destination. Once a package has left our facility, Coffee&Peppers cannot control courier delays, customs processing times, or issues caused by inaccurate shipping information.

7. Do you accept returns or issue refunds?

Due to the sensitive nature of our products, all sales are final. Refunds or replacements may only be offered at our discretion if the product arrives incorrect, defective, or damaged. Issues must be reported within 7 days of delivery by emailing customersupport@coffeeandpeppers.com with documentation (such as photos).

8. Do you provide Certificates of Analysis (COAs)?

Yes. Certificates of Analysis are available for most products upon request. These third-party lab reports verify the purity and composition of the materials. Please note that COAs are provided for informational purposes only and do not represent medical approval or guarantees.

9. Can you provide usage instructions, dosing guidance, or application advice?

No. Coffee&Peppers does not provide any dosing or usage recommendations. Sharing such information would conflict with regulatory standards. Products are intended only for qualified professionals who understand proper research protocols.

10. What if I misuse the products or ignore the research-only disclaimer?

Coffee&Peppers assumes no responsibility for misuse of its products. By purchasing, you accept full legal responsibility for the handling, storage, and application of materials after delivery. Placing an order means you agree to our Terms & Conditions and acknowledge all risks tied to misuse.

11. Who should I contact if I have additional questions?

For inquiries about orders, shipping updates, or product availability, please reach out to:
📧 customersupport@coffeeandpeppers.com