Privacy Policy

 
A legal disclaimer

Coffee&Peppers (“we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit coffeeandpeppers.co (the “Site”), place an order, or otherwise interact with our services. By accessing or using the Site, you agree to the practices described below.
If you do not agree, please discontinue use of the Site.

1. Information We Collect:

We may collect the following categories of information:

  • Personal Information: Name, email, phone number, billing and shipping addresses, and other details you provide when placing an order or contacting us.

  • Transaction Records: Products purchased, payment method (processed by third-party providers), order history, and relevant notes.

  • Account Data (if applicable): Username, encrypted password, and saved preferences.

  • Technical Data: IP address, browser type, device type, operating system, referral URLs, and usage activity on the Site.

  • Cookies & Tracking: Collected via cookies, pixels, or similar technologies to optimize functionality and monitor performance.

2. Payment Processing

All payments are processed through secure third-party gateways that meet PCI DSS standards. Coffeeandpeppers does not directly store full credit card or bank account details on our servers.
We reserve the right to use fraud detection, anti-abuse, and identity verification tools to protect both customers and the company. Suspicious or high-risk transactions may be refused or held for review.

3. Use of Your Information

Your information may be used to:

  • Process and fulfill orders.

  • Provide order confirmations and status updates.

  • Respond to customer support inquiries.

  • Improve Site functionality, services, and product offerings.

  • Enforce our Terms & Conditions, protect against fraud, and comply with regulations.

  • Communicate policy or service updates as necessary.

4. Sharing of Information

We do not sell or rent personal data. Information may only be shared in the following cases:

  • Service Providers: With payment processors, shipping carriers, IT/security vendors, and similar trusted providers who enable order fulfillment.

  • Legal Requirements: To comply with applicable law, regulations, subpoenas, or lawful government requests.

  • Business Protection: To prevent fraud, enforce our Terms & Conditions, or protect the rights, safety, and property of our company, staff, and customers.

All third-party providers are required to handle your information securely and in accordance with applicable laws.

5. Refunds & Cancellations

  • All sales of research materials are final once shipped.

  • Refunds or replacements may only be considered in cases of damaged goods, defective packaging, or incorrect items received.

  • Requests must be submitted within 7 days of delivery with supporting documentation (e.g., photos).

  • Refunds, if approved, will be issued to the original payment method or as store credit at our discretion.

  • Orders may only be canceled or modified within 60 minutes of placement. After this window or once processing begins, cancellations cannot be guaranteed.

6. Your Rights & Choices

Where applicable under law, you may:

  • Request access to personal data we hold.

  • Request correction or deletion of inaccurate information.

  • Opt out of promotional communications at any time.

To exercise these rights, contact us coffeepepp@gmail.com Verification of identity may be required before processing your request.

7. Data Security

We use technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute protection. Customers are responsible for safeguarding login credentials and ensuring secure internet use.

8. Cookies & Tracking Technologies

Cookies and similar technologies are used to:

  • Maintain a secure session.

  • Analyze traffic and user behavior.

  • Improve performance and navigation.

  • Support anti-fraud and risk-mitigation measures.

Users may disable cookies in their browser settings, but some features of the Site may not function properly as a result.

9. Age Restrictions

This Site is intended only for individuals 18 years of age or older. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, please contact us immediately for removal.

10. Legal Disclaimers

Products sold are strictly for laboratory research use only.
They are not intended for human consumption, medical use, clinical testing, or veterinary use.
By purchasing from our Site, you acknowledge and agree to this restriction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy questions, data requests, or compliance concerns, contact:
coffeepepp@gmail.com​